While Shangri-La continues to get top marks from business travelers for the fourth straight year, Four Seasons has triumphed in the leisure category, with readers citing consistent standards of service and attention to detail. And lest we forget serviced residences, the top operators are listed here too.

HOTEL BRANDS FOR LEISURE

1. Four Seasons
2. Shangri-La
3. Grand Hyatt
4. InterContinental
5. Anantara

HOTEL BRANDS FOR BUSINESS

1. Shangri-La
2. Sofitel
3. Grand Hyatt
4. Hilton
5. InterContinental

SERVICED RESIDENCE BRANDS

1. Ascott The Residence
2. Oakwood
3. Frasers Hospitality
4. Somerset Serviced Residence
5. Citadines Apart’hotel